Privacy Policy

Privacy Policy

1. Introduction

At Suitor Ltd (“we”, “us”, or “our”), we’re committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [www.suitor.co.uk] or use our services.

2. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email, phone number, billing and delivery address.

• Order Information: Items rented or purchased, transaction details, return history.

• Technical Information: IP address, browser type, operating system, referring pages, and site usage statistics.

• Marketing Preferences: Your choices on how you want to hear from us.

3. How We Use Your Data

We use your information to:

• Fulfil and manage your orders and returns.

• Provide customer support.

• Improve our website and services.

• Send relevant updates, offers, or marketing (only with your consent).

• Comply with legal obligations.

4. Lawful Basis for Processing

We process your data based on:

• Performance of a contract – to deliver our service to you.

• Legal obligations – e.g. for tax or fraud prevention.

• Legitimate interests – like improving our site or service quality.

• Your consent – where required for marketing or cookies.

5. Sharing Your Data

We never sell your personal data. We may share it with trusted third parties who help us operate Suitor, such as:

• Payment processors (e.g. Stripe)

• Courier and logistics partners

• IT and software service providers

• Legal or regulatory bodies if required

6. Data Security

We use secure systems and encryption where appropriate to keep your personal data safe from unauthorised access, loss, or disclosure.

7. Data Retention

We keep your data only as long as necessary for the purposes outlined, including legal and accounting obligations.

8. Your Rights

Under UK data protection law, you have rights to:

• Access your data

• Correct inaccuracies

• Request deletion

• Object or restrict processing

• Withdraw consent (where applicable)

• Request data portability

To exercise these rights, email us at: support@suitor.co.uk

9. Cookies

We use cookies to improve your experience and analyse website usage. You can manage cookie preferences in your browser.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date.